Request to reactivate crédits please.

Hi Clay Team, We love your software! As a small startup with only a couple of clients, we had to cancel our rate plan, but we’d love to continue exploring Clay as we grow. Would it be possible to reactivate the credits we purchased before cancelling, just so that we keep learning and are able to use the features fully as our team grows? Thank you so much!

Our URL is https://app.clay.com/workspaces/292063

💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

PS: we are working hard at building stuff. It would really help us if you give those credits a 6-12 months expiry 🙏

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Clay S.

Hey Boris, Thanks for reaching out. Apologies for the delay! How many credits were left in your workspace prior to the credit cap?

Hi Daniela, there was a bit more then 3000 credits from the top of my head.

Thanks for the reply! Really appreciate your feedback about the product. We can add those credits back to your workspace this time. However, this can only run for the duration of your current billing cycle in line with the rollover system. When the cycle resets (on October 11), the credits will be capped at 2x the limit of the free plan (200 credits). Let me know if this helps.

thank you, that always helps.

Thank you so much for sharing your feedback Boris D.!