Clay Icon

Help Needed: Missing Column Data in Accounts List 2 Workbook

·
·

Most of my column data has been erased from a workbook - please help

  • Last week I enriched 6403 contacts in a table titled "Accounts List 2 Apollo - Corey” on Thursday Feb 13th.

  • The next day I ran a “Find People” search within Clay to find more contacts and “3095 rows were added on Feb 14, 2025 5:12 PM”

  • I went to sort through the data today and half of the data from the first enrichment is gone. The data from the “Find People” search are there entirely, but the first enrichment has about half of the column data missing. All contact names, company names, LinkedIn accounts, job titles, etc, are missing. The only data left from the first enrichment is company industry, company LinkedIn, and company location.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    When you run a "Find People" search in Clay, it adds new rows to your existing table without modifying or deleting the previous data. However, if you're seeing missing data from your first enrichment, this appears to be an unexpected data issue that requires investigation by our support team. Since this involves potential data loss that isn't explained by normal system behavior, please ask for a human agent to investigate this specific issue. They'll need to look at your workbook directly to understand what happened to the missing enrichment data and help recover it if possible.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Did that answer your question?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.