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Seeking Help with Non-Prorated Account Upgrade Issues | Clay

Seeking Help with Non-Prorated Account Upgrade Issues

·Dec 29, 2025 07:31 PM·

Hi Team, We're looking to upgrade our account but we're being told that the upgrade won't be prorated. I'd like to speak with someone that can help me out here.

2 comments

· Sorted by Oldest

Bo (.
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Hey James,
Yes, that’s expected. We don’t prorate upgrades because credits themselves aren’t prorated. When you move to a higher tier, you get the full credit allocation for that plan right away, not just the difference between plans.
That’s why the upgrade shows as a full charge instead of a prorated amount.
Let me know if you have more questions.
James K.
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All good. Figured it out and upgraded. Appreciate the help!