Clay Icon
Join the Community
02 Support

Clay.com Login Issues: Is the Site Down for Users?

Avatar of K. F.K. F.
·
·

Hi is Clay.com down for anyone? I'm in London and can't log in on chrome or safari. Was literally in the middle of a huge table and it kicked me out and I can't log back in on either browser.

6 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    We're not aware of any widespread issues with our website in London. However, it sounds like you're experiencing a login problem. Here are a few steps you can try: 1. Refresh your Clay workspace: • On Chrome: Press Cmd + Shift + R (Mac) or Ctrl + F5 (PC) • On Safari: Press Cmd + Option + R (Mac) 2. Clear your browser cache and refresh the view. This can help resolve persistent error messages. 3. Try logging out of Clay and logging back in to refresh your session token. This can help with session expiration issues. If these steps don't work, you may need further assistance. Click on "Talk to a person" to request human support.

  • Avatar of K. F.
    K. F.
    ·
    ·

    I can even get into the log in page anymore

  • Avatar of K. F.
    K. F.
    ·
    ·

    My friend just tested this - also in London using Chrome and its down for her too

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey Kaoru - Sorry you’re running into this. I’m not seeing any reported outages at the moment, but could you try again and do a hard refresh on your browser? That might help clear things up. Let me know if it’s still not working. hard refresh: Mac:Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + R PC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5

  • Avatar of K. F.
    K. F.
    ·
    ·

    Thanks, Bo. Just tried this on Chrome and Safari on Mac.... I still cant get Clay to load

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.