Fixing Payment Required Error in PDL Enrichments

Hi, we are getting an error message in all our PDL enrichments that "Payment Required" and to contact support. The PDL enrichment gives a clay account, so how can we fix that?

6 comments

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The "Payment Required" error for PDL (People Data Labs) enrichments typically indicates an issue with credits or payment status. Here's how to resolve this: 1. Check your Clay account status: • Go to your profile picture in the top-right corner • Select "Settings" • Navigate to "Plans & billing" 2. Verify that: • You have an active paid plan (enrichments have certain limitations during trial periods) • You have sufficient Clay credits available for PDL enrichmentsNote: When using PDL enrichments, you'll be charged Clay credits for each API call. If the enrichment doesn't return valid data, those credits will be refunded to your account.If you've confirmed these items and still experience issues, please request human support in this conversation for further assistance. Sources: FAQ | Clay.com Workspace administration documentation | Documentation | Clay University Icypeas integration overview | Documentation | Clay University
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Is that what you were looking for?
Theo V.
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We have checked billing and there is no unpaid subscription and also have almost 30k credits and we are able to run all other enrichments at our recipes, so we need some human support to help us solve this
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
LuisArturo
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Hey there Theo thanks, for reaching out, - Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1738780200&signature=cee7d0735a51016680d1a99625bc748c262d65eb9344e7c50c9dbea4f90dd452&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pkwBVSqgvYjA82bedDRfQ%3D%3D%0A
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Hi Theo V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Fixing Payment Required Error in PDL Enrichments | Clay