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Troubleshooting ZeroBounce API Issues in Email Waterfall Process | Clay

Troubleshooting ZeroBounce API Issues in Email Waterfall Process

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Hey team, for some reason my ZeroBounce API isnn't runnning fully in Email Waterfall process. See screenshot for references. it often pauses in the middle of the waterfall. Can you take a look and let me know if I did something wrong here? Here's the table in case you need it: https://app.clay.com/workspaces/449716/workbooks/wb_diwJPJ9GdAqq/tables/t_g7wkMQxDzpRt/views/gv_WEnPDPbQJpH6

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7 comments

· Sorted by Oldest

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This issue typically occurs when your ZeroBounce API credits have been depleted. Here's how to resolve it: 1. First, purchase additional credits from your ZeroBounce account. 2. Once you've added more credits, you can restart the process by: • Going to your first waterfall column • Using the "Run all rows that haven't run or have errors" optionThis approach will only process the entries that weren't completed due to the credit shortage, without re-running the already successful searches.Note that it's normal for the waterfall to continue running even after finding an email - this usually means an email was found but failed the validation check, ensuring you get the highest quality data possible. Source: Enrich People (Waterfalls) [CRM Enrichment] - Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Andi D.
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Checked ZB and stull have plenty credits left so it must be somethin else here
Muhammad S.
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If emails are invalidated in the previous step the next step wont try to validate the same invalid email and will save you credits, I think this is how the waterfall works.
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Andi D.
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Ah! Thanks Muhammad! That makes sense!
Daniel K.
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Hey there, thanks for reaching out! ☺️Exactly what Muhammad said, thanks for chimming in, mate! If there's anything else I can assist you with, please let me know! 😊 Have a great Thursday, Daniel
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Hi Andi D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: