Issue Logging into Clay Account Using Google Email Login | Clay

Issue Logging into Clay Account Using Google Email Login

Hello, I am trying to log in to my Clay account with my company email google login. whenever I click 'create workspace' it gives me the error in the bottom right hand corner. I have not seen this before

10 comments

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The error you're seeing might be due to a temporary issue. To resolve this, try these steps: 1. Clear your browser cache and refresh the page. 2. If that doesn't work, try a hard refresh of your Clay workspace: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome, Firefox, Microsoft Edge) If the issue persists after trying these steps, you may need additional assistance. In that case, please request human support by clicking on "Talk to a person" in this chat.
Augusto P.
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Hi there I have the same issue
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To resolve the login error, try these steps: 1. Refresh your Clay workspace: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome, Firefox, Microsoft Edge) 2. If the issue persists, note that you can't create multiple workspaces from a single account. To access different workspaces, you need to be invited to them. If these steps don't work, request human assistance by clicking on "Talk to a person" in this chat for further support.
Tom N.
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did not work sadly.
Jeremy
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This is happening to me as well
Tom N.
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rough
Jeremy
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Yes very
Bo (.
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Hey!
Sorry for that. I've managed to go through the onboarding flow which clears this error. Looks like we have a bug on our hands, and I've flagged it to the team. You should at least be able to complete the onboarding process and it won't show the error anymore.
Bo (.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. The onboarding page shouldn't be appearing anymore. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
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