Claygent Generation Issues: Stuck for Over 10 Minutes

Kierin F. · 2025-12-08T21:26:33.522Z

Claygent has been stuck generating for 10+min. Have tried re-running with no luck

Claygent Generation Issues: Stuck for Over 10 Minutes | Clay

Clay Support
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Try clicking the column header and selecting Force Rerun Column to reset the stuck Claygent.
If that doesn't work, try a hard refresh:
Mac: Command + Shift + R
Windows: Ctrl + Shift + R
Before we explore other options, I'd recommend trying Sculptor (available in the top-right corner) - it's our built-in AI tool that can help troubleshoot and set up automations. Let me know if these steps help resolve the issue!
Clay Support
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Is that what you were looking for?
Kierin F.
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no
Clay Support
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I'm connecting you to a human agent now who can assist you further with this issue.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kierin F.
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https://app.clay.com/workspaces/362749/workbooks/wb_0t6romwPVpRQsrSw4se/tables/t_0t6x3lozoWKWvdYKi3R/views/gv_0t6x3lpKzRi8rPfppBw
Andrew Q.
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Hey there! Took a look at your table and column and it looks like this is due to the data still processing in the backend. With Claygent columns we recommend only have 2-4 tasks at most. You have up to 6 with a lot of different column references. I would suggest to break this down.
Kierin F.
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What's weird is I have the same claygent in the Accounts tab in this workbook and it runs fine
Kierin F.
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Do u think it has to do with it referencing columns from the Accounts tab?
Andrew Q.
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It could possibly be but let me wait to hear back from our engineering team to get their expertise!
Kierin F.
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Is there a way for u to stop it on ur end? I can't stop it from generating
Kierin F.
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It seems like none of my claygents are working anymore. Just tried running them in my accounts tab. All were working earlier
Kierin F.
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Looks like others are reporting the same problem
Nick R.
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Having same issue with all of my AI enrichment columns
Andrew Q.
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Hey guys! Thanks for reaching out, our team is aware of this and are looking into this. Once there are updates to provide, we'll reach back out. Sorry for the trouble but we appreciate your patience!

21 comments