Help Needed: Account Locked on Clay Due to Fraud Protection

Hi there, I just tried creating a free account on clay and got locked out immediately due to "account has been temporarily locked for fraud protection" I did send an email but figure it will take a while, could somebody help here? Thank you

3 comments

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Your account may have been locked due to our robust security measures to combat increasing spam usage of free trial credits. We apologize for any inconvenience this has caused. Our team will review your situation as soon as possible and provide updates. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
Owen C.
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Hey there, thanks for reaching out! Just wanted to confirm you reached out to verification@clay.com right? If so, they'll get back to you as soon as they can! Our team doesn't handle these cases anymore. Appreciate your patience and understanding here. :) If they do not reach back out within the next day or so, please let us know!
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Help Needed: Account Locked on Clay Due to Fraud Protection | Clay