The "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" error occurs because Apollo now requires users to follow a specific process to extract emails. Here's how to fix it:
1. Use Apollo's "Find People at Company By Job Title" to identify the right people
2. Use the "write each item to new row in other table" function to extract results to a new table
3. In the new table, use "Enrich Person From Apollo" (map all columns except email)
4. Run the enrichment - the email address will then be included in the response
If you're still having issues, please request human assistance by clicking on "Talk to a person".
Source:
[FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Yes, the FAQ about unlocking Apollo emails is still valid. If you're still seeing "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" after following the steps, check that you're:
1. Using "Find People at Company By Job Title" first
2. Using "write each item to new row in other table" to extract results
3. In the new table, using "Enrich Person From Apollo" (mapping all columns except email)
4. Running the enrichment completely
You might also be hitting Apollo's API limits. Try refreshing your browser (Cmd/Ctrl + Shift + R) or running only the affected rows.
Source:
[FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
