hey Clay guys, I'm experiencing an issue for a few days: my custom APIs does not want to run anymore. FYI, we ran the playload directly into a test with our code and it works. Can drop the table here is needed but it's same for the custom APIs I've tried https://app.clay.com/workspaces/19532/tables/t_k4SJhuKzZu9h/views/gv_NvUk3Ar23fuD
π Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Hey there Romain thanks for reaching out, could you post a link to the API documentation that you are using for this tool so that we can take a look at the setup and see what is causing this error.
hey LuisArturo thanks, right here https://developers.cognism.com/#157c4853-80fc-4f50-a538-8d92bda2cc57
Hey Romain! π I've checked the column and filtered for errored rows, but it seems there are none. I've run a single and it runs successfully. Can you share next the errored row so we can check our error logs? Sorry, for the inconvenience caused. https://downloads.intercomcdn.com/i/o/w28k1kwz/1226258128/db224d0b0ad54f33cc834843b64b/Berrycast_X1LIJD6vzS.png?expires=1729695600&signature=e801e9e7679d47e5810878109b69219f11f8d83e04fb0e6db8a5db2be7942239&req=dSIlEMt7lYBdUfMW1HO4zU2SyH5qSvhluRIdFeurt7jVHB%2B0AVoML6XQMZLj%0AgG2S%0A Hope this helps! π
Hey, thanks for reaching out Romain and sorry for this !:) Everything on our end looks great. I've also did some tests and checked on the backend and hereβs a breakdown of the key details and possible next steps: Key Points: 1. Error Source: The function made a POST request to https://www.ringover.com/webhooks/cognism?token=b1d11c561f936c0cba581767b85d20ef. 2. Error Response: The API returned a 500 Internal Server Error. This indicates a server-side issue on the Ringover API, which may are not within our control. 3. Error Message: The log shows: action failed with message: Clay received a 500 error from the API with Content: Internal Server Error. Troubleshooting Steps: β’ Check the API Endpoint: Verify that the URL, token, and payload being sent are correct. β’ Retry Later: A 500 error often indicates a temporary issue. It may help to retry the action after a short delay. β’ Contact the API Provider and see what they're suggesting ! :)