Clay Icon
Join the Community
02 Support

Getting Contact Not Unlocked Emails in Apollo Search: How to Fix It?

Avatar of Dominick C.Dominick C.
·
·

Hi there, I'm trying to get emails to populate from a search on apollo and I keep getting back emails that say contact not unlocked. Could someone tell me what I'm doing wrong here and how to fix it. Thanks.

11 comments

  • Avatar of Clay T.
    Clay T.
    APP
    ·
    ·

    Hi, thanks for getting in touch! You need to enrich the person with Apollo at first

  • Avatar of Dominick C.
    Dominick C.
    ·
    ·

    Like, in apollo natively?

  • Avatar of Dominick C.
    Dominick C.
    ·
    ·

    nevermind, I see

  • Avatar of Dominick C.
    Dominick C.
    ·
    ·

    Is there a way to find contacts and enrich them in the same function or do these always need to be separate enrichments?

  • Avatar of Clay T.
    Clay T.
    APP
    ·
    ·

    I would do "enrich contact" and from that same enrichment pull an extra column for the email

  • Avatar of Dominick C.
    Dominick C.
    ·
    ·

    hmm, I thought that was what I was doing. Any chance you can send me a quick loom? Feels like I'm missing something

  • Avatar of Clay T.
    Clay T.
    APP
    ·
    ·

    Hey Dominick, jumping in here!

  • Avatar of Clay T.
    Clay T.
    APP
    ·
    ·

    The team did add the option to Find People integration so it enriches them too, but you need to save them to your account

    b4b70db0-b8fb-4468-8e6f-bda35249a708.png(40 kB)
  • Avatar of Clay T.
    Clay T.
    APP
    ·
    ·

    For a bit more context:This is due to the fact that Apollo fixed a bug in their API that had been there for months and why it now says "­[email­_not­_unlocked@domain.com](mailto:email_not_unlocked@domain.com)".Apollo’s API was designed so that when you search for people, a person’s email address wasn’t added to the response unless you had used apollo credits and saved them as a contact to your apollo account.Their API had a bug in it for months, that allowed email addresses to be shown anyway, which they have since patched. In order to fix this, what Clay is going to do is combine people and contacts in apollo in our find people search, so that after you save a contact, you’ll be able to get the email address by re-running the search action in Clay.However, unfortunately, there’s nothing we can do from the Clay side to retrieve the email without you saving the contact or using the Enrich Person (Apollo) integration moving forward.

  • Avatar of Dominick C.
    Dominick C.
    ·
    ·

    Got it. Thanks for the insight.