Issues with TrustRadius Monitor Tool: Waiting for Results... | Clay

Issues with TrustRadius Monitor Tool: Waiting for Results...

Is the "Monitor companies with buying intent by TrustRadius" down today? I have tried running it today when creating a custom signal but keep getting "Waiting for results..." I made sure to be specific with filters and limit to 50 companies for results as well.

9 comments

Clay
APP
·
·
The documentation doesn't contain specific information about the "Monitor companies with buying intent by TrustRadius" feature or current system status issues. Custom signals can experience delays when processing results, especially when monitoring external data sources like TrustRadius. When creating custom signals, the system needs to configure your source, apply filters, and fetch initial results, which can take time depending on the data source complexity. Each source shows estimated Clay credit costs per result, and some sources require specific account configurations. Are you seeing any error messages beyond "Waiting for results..." or has the signal been stuck in this state for an extended period?
Sources: Custom Signals | Documentation | Clay University Custom Signals | Documentation | Clay University Signals | Documentation | Clay University
Jacob S.
·
·
It has been stuck for an extended period. I did the same search last Friday and get results instantly
Clay
APP
·
·
When a signal is stuck on "Waiting for results..." for an extended period, try a hard refresh first: Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) PC: Ctrl + F5 or Ctrl + Shift + R If that doesn't resolve it, the signal may be stuck. Click the signal column header and select Force Rerun Column to reset it and get things moving again. Since this worked instantly last Friday but is now stuck, this suggests a temporary processing issue that the force rerun should resolve.
Luca P.
·
·
Hey - Do you mind sending the link (url) to the table so I can take a look?
(52 kB)
Jacob S.
·
·
https://app.clay.com/workspaces/629789/workbooks/wb_0szk92pRhTNxwgH93Vu/tables/t_0szk92qimuxMJBJNyg6/views/gv_0szk92qoNtqkxYDAhuc
Luca P.
·
·
Ok awesome, let me take a look
Smit V.
·
·
Heyy, jumping in for Luca here. I would recommend waiting a little longer and see if the results come back! We haven't reported any issues with TrustRadius signal but if it doesn't bring back results in a few hours reach back out and we will take a closer look into it! - Smit
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Jacob S.
·
·
https://app.clay.com/workspaces/629789/workbooks/wb_0szkecf7fYgkaFeAyz7/tables/t_0szkecfB9wkohsyUeKv/views/gv_0szkecfyzGZ299sDtZX I am still having trouble with this table. Started running last night and restarted this morning. Still waiting for results