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Dealing with Email Errors While Using Prospeo API

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Any recommendation on what to do when a lot of emails get an error? I’m using my prospeo api

  • Avatar of Clay T.
    Clay T.
    APP
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    Hey hey! Can you drop the URL for your table here? (if applicable) 🫢 Don't worry, only admins will be able to open your table πŸ˜‰

  • Avatar of Sary
    Sary
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    Also, for some reason reason trying to merge emails and it’s not working

  • Avatar of Sary
    Sary
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    Some Apollo cells are also not running for some reason (apologies for all the followups)

  • Avatar of Clay T.
    Clay T.
    APP
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    Hey Saria, sorry for the delay! I am checking this.

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    Sary
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    Any luck?

  • Avatar of Clay T.
    Clay T.
    APP
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    Hey Saria, It seems this is a Prospeo issue with not being able to find valid MX records for the specific domain. Here's some info from Prospeo about this. I noticed you ran other email enrichments which is what I would have recommended to check source emails for domains with that error. Merge fields looks to be working. I updated the column type to email. Let me know if you still don't see all the emails in one field in your table. For Apollo: There's a limit (200 times per minute) of API calls allowed (see screenshot below). The best option for now is to manually queue them up again. Let me know if this helps!

    5058b3c7-7257-4d5b-a00f-2d430d9f612f.png(44 kB)
  • Avatar of Sary
    Sary
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    Makes sense, I’m having the same issue for Apollo too

  • Avatar of Sary
    Sary
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    you can see that some columns are not running

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    Sary
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    ?

  • Avatar of Clay T.
    Clay T.
    APP
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    Hey Saria! Sorry for the delay, jumping in here for a bit

  • Avatar of Clay T.
    Clay T.
    APP
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    Which columns aren't running for you in this example? happy to take a closer look at those

  • Avatar of Sary
    Sary
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    For now all good - I deleted all the columns. I’ll let you know when I come across it again

  • Avatar of Clay T.
    Clay T.
    APP
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    Got it! thank you! In case it helps, this is an example of stale or outdated data which may be a potential cause but we can verify that if you run into a situation: Β­https://www.loom.com/share/1a9204dc588f42efa6fc84e26fcf0d13?sid=e6b02ed6-a2b5-4922-8b0d-2c8d2a7a0596

  • Avatar of Sary
    Sary
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    Thanks!!