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Request for Extra Credits After Completing Clay Cohort 16 | Clay

Request for Extra Credits After Completing Clay Cohort 16

·Jun 05, 2025 09:31 AM·

hey Clay S. - I finished the clay cohort (cohort 16) and have been checking for the extra credits to be added to my account. I don't think these have yet been added to my account, please could you look into this for me? Much appreciated! Not sure what info you need from me, but my workspace ID is 455395

5 comments

· Sorted by Oldest

Channeled
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We don't have specific information about Clay cohort credits in our system. However, credit additions can take 1-2 hours to appear in your account due to transaction processing. If you're still not seeing the credits, you can check your credit usage in Settings > Credit usage. Can you confirm how long it's been since you completed the cohort?
Sources: Running Out of Credits Credits | Documentation | Clay University
Munnawar H.
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Hi Ollie, Thank you for reaching out to the support team. First of all, congratulations on completed the Clay Cohort, we hope you enjoyed the experience and are now comfortable using Clay! I can see that currently you have 2,500 credits in your account, I'll follow up with the education team about the extra credit rewards as part of the Cohort program. I'll aim to get back to you by the end of tomorrow! Thank you for your patience on this!
1
Ollie H.
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Munnawar H. thank you!
Munnawar H.
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Hi Ollie, It looks like you received your 3000 completion credits on May 16th:
(28 kB)
Let me know if you had any further questions.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.