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Issue Encountered When Attempting to Create an Account

Avatar of Ben M.Ben M.
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hi there i am trying to make an account with you guys but this popped up when i logged in on the site

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    I'm sorry you're experiencing issues while creating an account. There are a few steps we can try to resolve this: 1. Clear your browser cache and refresh the page. 2. If you're still seeing an error, try these steps: • Log out of your account • Perform a hard refresh: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome/Firefox/Edge) • Log back in 3. If the problem persists, try using an incognito window. If these steps don't work, please request human assistance by clicking on "Talk to a person" for further support.

  • Avatar of Ben M.
    Ben M.
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    Talk to a person

  • Avatar of Owen C.
    Owen C.
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    Hey Ben, thanks for reaching out! It looks like there may be an account associated with your email already! Sending this over to our team who can investigate. :)

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Ben M.
    Ben M.
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    Hi Owen, there wouldn't be an account associated with it. I tried to make one on my business email and my personal one. but it just said it had been blocked for suspicious activity. I am based in Bali so maybe its flagging my location?