Troubleshooting Lookup Function in Clay: Dropdown Not Updating

Hi, I want to add an enrichment using the 'Lookup Single Row in Other Table' function. When selecting the 'table to search' it doesn't show an updated list of tables. A bit earlier today I updated one of my Clay tables with a list with the companies to exclude (imported a new HubSpot csv list and then renamed the existing Clay table by adding today's date), but Clay doesn't refresh the 'table to search' dropdown fields when I want to als update the Lookup column. I already refreshed all clay tables, clicked the refresh fields button few times, created a new column for this lookup function, and waited more than 1 or 2 hours, but it still doesn't pull the newest clay tables in the dropdown list. anyone an idea what to do?

6 comments

Channeled
APP
·5 months ago·
The 'table to search' dropdown in the 'Lookup Single Row in Other Table' function should typically update to show the latest Clay tables. However, if you're not seeing the updated list, there might be a caching issue or a temporary delay in refreshing the data. To resolve this, try the following steps: 1. Refresh your browser cache (usually Ctrl+F5 or Cmd+Shift+R). 2. Log out of your Clay account and log back in. 3. Use the search function in your workspace to locate the new table. If these steps don't work, can you confirm if the new table appears when you search for it in your workspace? This will help us determine if it's a visibility issue or a problem with the specific lookup function.
Sources: Lookup Single Row in Other Table with Clay Search for a Table
Raphael H.
·5 months ago·
HI, thanks for the quick reply. I did all your suggestions, but it still doesn't load the updated list of Clay tables
Raphael H.
·5 months ago·
When trying to use the 'Lookup single row in other table' the ‘table to search' dropdown only shows me an outdated list of other clay tables. I already restarted my browser, deleted my browser cache, logged out and in again, searched for the list in my search bar, so I need further help in solving this
Channeled
APP
·5 months ago·
It seems you're experiencing a caching issue with the 'Lookup Single Row in Other Table' function. This can sometimes happen when new tables aren't immediately visible in the dropdown. To resolve this: 1. Try refreshing your browser cache (Ctrl+F5 or Cmd+Shift+R). 2. Log out of your Clay account and log back in. 3. If the issue persists, use the search function in your workspace to locate the new table. If these steps don't work, the problem might require further investigation. In that case, please request human assistance by clicking on 'Talk to a person' for more personalized support.
Sources: Lookup Single Row in Other Table with Clay Lookup Rows | Documentation | Clay University
Raphael H.
·5 months ago·
I already did all the suggestions, still doesn't work
Channeled
APP
·5 months ago·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Troubleshooting Lookup Function in Clay: Dropdown Not Updating | Clay