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How to Log In to Clay Without a Password
Hi need help, I can't seem to login to clay. It's my client account and I was only invited before, no password has given, only a session link. How do i log back in?
To log back into your Clay client account, you shouldn't rely on session links. Instead, we recommend the following steps: 1. Go to clay.com and try logging in with your email address. 2. If you can't log in, click on "forgot password" to reset your password. 3. If you don't receive a password reset email, it's likely you're set up to sign in using Google Authentication. Try logging in with Google instead. If you continue to have issues, you'll need to request human assistance for a more personalized solution. Click on "Talk to a person" to get help from our support team.
Tanvi R.··Hey there, thanks for reaching out! What's the account you were invited to? Additionally, I don't see a user under the current email for your account. Do you remember if you logged in via password or Google last time?
Louie··Hi there, i was invited to collaborate in my client's workspace, but each time I click the link it says session has expired
- Louie··
Hey there Louie, jumping in for Tanvi here, sorry for the delay. Can you confirm the name of the Client's workspace so that we can check to see if any of the accounts associated with the workspace may be yours.
- Louie··
Hi LuisArturo the workspace is called: SPOTIO
Sorry for the delay here Louie, taking a look a the workspace I see an email called knightlouieql@gmail.com is this your email account?
- Louie··
yes.
- Louie··
Hello Clay S. LuisArturo Bo (.
Hey there sorry for the delay here, taking a look at this email it is currently using a Google Login method. If you were to login using the Google Login method with this email you be able to reenter the workspace again.
- Louie··
Right. But I can't log back in. What's the other way?
- Louie··
i did try the google login using my email, but it takes me to my own workspace. not with the client's?
- Louie··
LuisArturo i still can't login.
Bo (.··Hey, It looks like the invite you were sent might not be working. Can you ask the client’s team to resend the invitation? Also, it’s possible the invite went to a different email or Clay account. Could you check if you might’ve been invited under another email? That might be the issue.
- Louie··
Hi, i created a trial account under that name before, and i was able to login to my client's workspace before too.
- Bo (.··
Hey, If you were able to access the workspace before, it doesn’t guarantee access now—you’ll need to be invited again to rejoin. Let me know if you need help getting that set up.