Issue with Billing Credits Not Reflected Before Renewal Date

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Hey, so im seeing that my billing renews on the 8th but I still have not been given the credits for this cycle. I have more than enugh at the moment but I dont see the extra ones in my account at the moment

4 comments

· Sorted by Oldest

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If you've noticed that your credits haven't appeared yet after your plan renewal, this is likely due to normal transaction processing delays. It typically takes 1-2 hours after the billing time for credits to be reflected in your account. For example, if your renewal was at 12 PM, you might not see the credits until around 1 PM.If it's been more than 2 hours since your renewal time and you still don't see your credits, please email us at support@clay.com for assistance. Source: Running Out of Credits
Robert V.
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okay thank you
Channeled
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I'm delighted to hear that, and I'm here if you need any further assistance with our app.
Channeled
APP
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Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
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If you've noticed that your credits haven't appeared yet after your plan renewal, this is likely due to normal transaction processing delays. It typically takes 1-2 hours after the billing time for credits to be reflected in your account. For example, if your renewal was at 12 PM, you might not see the credits until around 1 PM.If it's been more than 2 hours since your renewal time and you still don't see your credits, please email us at support@clay.com for assistance. Source: Running Out of Credits
Robert V.
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okay thank you
Channeled
APP
·
·
I'm delighted to hear that, and I'm here if you need any further assistance with our app.
Channeled
APP
·
·
Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: