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Issue with Billing Credits Not Reflected Before Renewal Date

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ยท

Hey, so im seeing that my billing renews on the 8th but I still have not been given the credits for this cycle. I have more than enugh at the moment but I dont see the extra ones in my account at the moment

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    Channeled
    APP
    ยท
    ยท

    If you've noticed that your credits haven't appeared yet after your plan renewal, this is likely due to normal transaction processing delays. It typically takes 1-2 hours after the billing time for credits to be reflected in your account. For example, if your renewal was at 12 PM, you might not see the credits until around 1 PM.If it's been more than 2 hours since your renewal time and you still don't see your credits, please email us at support@clay.com for assistance. Source: Running Out of Credits

  • Avatar of Robert V.
    Robert V.
    ยท
    ยท

    okay thank you

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    I'm delighted to hear that, and I'm here if you need any further assistance with our app.

  • Avatar of Channeled
    Channeled
    APP
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    ยท

    Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: