Issue with Clay: Unable to Sync HubSpot List for Enrichment | Clay

Issue with Clay: Unable to Sync HubSpot List for Enrichment

hi, seems my clay is suffering a bug/ issue: i'm not being able of pulling in a hubspot contact list that i need to enrich. the hubspot integration is ready and i was used to sync them perfectly until now

30 comments

Channeled
APP
·
·
I'm sorry to hear you're having trouble pulling in a HubSpot list. There could be a few reasons for this issue: 1. Integration settings: Double-check your HubSpot integration settings in Clay to ensure everything is still properly configured. 2. List visibility: Make sure the list you're trying to pull is still visible and accessible in your HubSpot account. 3. Account permissions: Verify that your HubSpot account permissions haven't changed, potentially affecting Clay's access. 4. Clay plan limitations: Confirm that your current Clay plan includes HubSpot integration features. To troubleshoot, try reconnecting your HubSpot account in Clay: 1. Go to the table where you're trying to import the list. 2. Click "Add" and search for HubSpot. 3. Select "Add account" and go through the authentication process again. If the issue persists after trying these steps, you may need more specialized assistance. In that case, please request human support by clicking on "Talk to a person" for further help.
Sources: FAQ | Clay.com HubSpot integration | Documentation | Clay University
Darío F.
·
·
i can't create a clay table of this because i can't pull in the mentioned hubspot contact list
Osman S.
·
·
Hey Dario! can you share a link to your workspace and the name of the list?
Darío F.
·
·
hey thanks for your reply
Darío F.
·
·
https://app.clay.com/workspaces/547507
Darío F.
·
·
my user is riofein@gmail.com
Darío F.
·
·
https://app.clay.com/workspaces/547507/workbooks/wb_0swd03wGzaP4mMbCRoy/tables/t_0swd04uft2hKmftipct/views/gv_0swd04vZ4R2RBCgpoS8
Darío F.
·
·
that's the table
Darío F.
·
·
i pulled in the contacts from a hubspot contact list
Darío F.
·
·
at hubspot we use the email as the unique identifier for object=contact
Darío F.
·
·
i edited the hubspot contact list that's working as the source of that table
Darío F.
·
·
and the filters are "email = known" & "linkedin profile = known" as an additional base point of truth for the contacts
Darío F.
·
·
& "phone number = unknown"
Darío F.
·
·
so the goal is to know the phone numbers of these people
Darío F.
·
·
i limited the table's rows to 3k to do a good credits management
Darío F.
·
·
Darío F.
·
·
Osman S. updates please?
Darío F.
·
·
Osman S. does this mean the account passed the credits limit?
Osman S.
·
·
No this means you have more credits that have rolled over from the previous invoice
Osman S.
·
·
It sounds like the list import worked, is your issue now the "invalid input"?
Darío F.
·
·
Osman S. invalid input is part of the issue, for sure
Darío F.
·
·
is the goal i detailed before clear?
Darío F.
·
·
i'm saying the table's goal
Darío F.
·
·
Osman S. persists...
Darío F.
·
·
Osman S. i ordered the table by "last updated"
Darío F.
·
·
Osman S. then selected the 10 first missing phone number, runned it for those, and same "invalid input" issue
Darío F.
·
·
Osman S.?
Darío F.
·
·
Osman S. i started with this issue 4 hours ago and i need to resolve it before 12pm PST. is it possible?
Darío F.
·
·
hi Osman S.??
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.