Need Help Accessing Clay Account After Domain Change

Henry J. · 2025-03-07T14:05:32.112586+00:00

My company switched domain names, and I am unable to log back into my previous clay account. Hoping to get help moving over my tables and credits.

Unfortunately, we can't directly move tables or credits between accounts. However, here's what you can do: 1. For tables: You can export your data as CSV files from your old account and import them into your new account. Alternatively, use the "Share" button to get a template link for each table, which you can open in your new account. 2. For credits: Credits are tied to the account and can't be transferred. If you've recently cancelled or downgraded, your credits will remain until the end of the billing cycle, then be capped at 2x the new plan's limit. To set up your new account, go to Settings > Connections > Add Connection to link necessary integrations. If you need further assistance, please request to talk to a person in this chat.

Sources: Connect an Account Credit Rollover After Cancelling or Downgrading Subscription

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