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Need Help Accessing Clay Account After Domain Change

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My company switched domain names, and I am unable to log back into my previous clay account. Hoping to get help moving over my tables and credits.

Need Help Accessing Clay Account After Domain Change | Clay

8 comments

· Sorted by Oldest

Channeled
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Unfortunately, we can't directly move tables or credits between accounts. However, here's what you can do: 1. For tables: You can export your data as CSV files from your old account and import them into your new account. Alternatively, use the "Share" button to get a template link for each table, which you can open in your new account. 2. For credits: Credits are tied to the account and can't be transferred. If you've recently cancelled or downgraded, your credits will remain until the end of the billing cycle, then be capped at 2x the new plan's limit. To set up your new account, go to Settings > Connections > Add Connection to link necessary integrations. If you need further assistance, please request to talk to a person in this chat.
Sources: Connect an Account Credit Rollover After Cancelling or Downgrading Subscription
Henry Joyce
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No, can someone please reach out.
Bruno (Clay)
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Hi Henry, thanks for reaching out. Taking a look at this now! Can you clarify what your new domain/email address is so I can switch this over for you?
Henry Joyce
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Dm'd you
Bruno (Clay)
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Hi Henry - just updated your authorization method to email and password and linked the email you dmd as the authentication email. You should be able to reset your password now and log in with that address.
Henry Joyce
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Thank you!
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Henry Joyce!