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Request to Retrieve Lost 5K Credits After Autorun Issue

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I lost 5k credits that I would like to get back. My table was autorunning, then i clicked “stop updates”. All rows stoped with the update, then i deleted all rows and then I didn’t get back my credits. All this happend in under 4 sec so it is impossible that ALL enrichments finished with the run simultaneously. Happy to get my credits back 😄 https://app.clay.com/workspaces/45784/tables/t_iUHHngirANN5/views/gv_CBcofzdEpKZQ

  • Avatar of Tanvi R.
    Tanvi R.
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    Hi Peter, thanks for reaching out! Deleting rows after you've stopped updating them does not cause a credit refund. If the enrichments have already been queued, they have already called an API request to the data provider and thus will continue running. All future requests will stop when you select "stop updates." Happy to make a one-time exception here and add credits back for you but in the future, please turn off auto-update in your table/column so you are not running enrichments that you don't need. Here's a guide on how to conserve credits in Clay: https://www.clay.com/university/lesson/clay-credit-conservation Let me know if you have any other questions! 😊

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Peter W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: