Issue with Claygent Runs Not Processing Properly

Joey W. · 2025-12-09T09:36:01.861Z

Hi team, is Clay not processing Claygent runs? When clicking "Run", it looks like it's running - but isn't (as evidenced that the Stop button isn't available)

Issue with Claygent Runs Not Processing Properly | Clay

9 comments

· Sorted by Oldest

Clay Support
APP
·
·
That's frustrating when Claygent appears to be running but isn't actually processing. Here are a few quick fixes to try:
First, try a hard refresh:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
If that doesn't work, force the column to run:
Click on the Claygent column header
Hover over "Run column" in the dropdown
Select "Force" to jump start the run
Alternative approach:
Click on a specific cell that's stuck
If it shows "waiting for its inputs," click "re-run this cell"
Are you seeing any specific error messages when you click into the individual cells, or does it just appear stuck in the running state?
Joey W.
·
·
Human
Clay Support
APP
·
·
Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Joey W.
·
·
Human
Clay Support
APP
·
·
I understand your preference to speak with a human agent, so I’ll connect you with one now. Thank you for your patience.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Andrew Q.
·
·
Hey there! This is a known issue that our engineering teams are working actively to resolve. While there isn't an ETA to provide at the moment, we will update you when this is resolved. Appreciate you being super patient with us as we figure this out!
Daniela D.
·
·
Hey there. This issue has been mitigated and the affected AI actions should now process as expected. However, we're still investigating the root cause and monitoring performance.
We’ll share another update as soon as we have more information. Thanks for your patience while we work on this🙏🏽.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
That's frustrating when Claygent appears to be running but isn't actually processing. Here are a few quick fixes to try:
First, try a hard refresh:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
If that doesn't work, force the column to run:
Click on the Claygent column header
Hover over "Run column" in the dropdown
Select "Force" to jump start the run
Alternative approach:
Click on a specific cell that's stuck
If it shows "waiting for its inputs," click "re-run this cell"
Are you seeing any specific error messages when you click into the individual cells, or does it just appear stuck in the running state?
Joey W.
·
·
Human
Clay Support
APP
·
·
Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Joey W.
·
·
Human
Clay Support
APP
·
·
I understand your preference to speak with a human agent, so I’ll connect you with one now. Thank you for your patience.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Andrew Q.
·
·
Hey there! This is a known issue that our engineering teams are working actively to resolve. While there isn't an ETA to provide at the moment, we will update you when this is resolved. Appreciate you being super patient with us as we figure this out!
Daniela D.
·
·
Hey there. This issue has been mitigated and the affected AI actions should now process as expected. However, we're still investigating the root cause and monitoring performance.
We’ll share another update as soon as we have more information. Thanks for your patience while we work on this🙏🏽.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!