Troubleshooting Issue: Unable to Retrieve Emails via Apollo Integration with API Key

i am finding people using the apollo find contact by job title enrichment but for some reason it won't give me their emails, it just says 'email_not_unlocked@domain.com' in the email cell - how to fix this? I have an apollo api key

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12 comments

Clay Team
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Hi Mohan, thanks for getting in touch!Apollo fixed a long-standing bug in their API that mistakenly showed email addresses without the need for Apollo credits. To address this, Clay will merge people and contacts in Apollo searches, enabling email retrieval post-contact save. Unfortunately, Clay cannot bypass this requirement; emails can only be accessed by saving contacts or using the Enrich Person (Apollo) integration henceforth.
Mohan
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ah got it, so first i find the person and then i need to enrich them with the separate enrich person apollo integration afterward? Juan P.
Clay Team
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yes, or buid a list in apollo with this prospects and enrich them
Mohan
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thanks man
Rafi S.
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Hey Juan P. - jumping in to this thread... when I use the enrich integration, does Clay return a result if the contact has already been enriched in Apollo? i.e., would like to not use Apollo credits if the email has already been found? (and more generally curious how this would apply to other services and people using clay... how do we do searches and not double-pay for contacts that come up again and again / have already been exported?)
Clay Team
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Hey Rafi! Yes, unless you're using conditional formulas to check if you already have an email in previous/other columns, that would help prevent Apollo from running.Here's a video on how to use formulas: https://www.clay.com/learn/how-to-use-ai-formulas
Rafi S.
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Thanks. I'll add a formula to check a Google sheet!
Clay Team
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If you're trying to check/lookup in other tables or databases, you may want to use the corresponding Lookup action instead. For example:
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Clay Team
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Or The Lookup Record integration can help with that within Clay. Here's a video and our docs page for Lookup Record!
Rafi S.
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Sweet! Thank you!
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Clay Team
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Based on the response, if there's a match or not, then you can apply the conditional formula to the subsequent columns to follow the logic :)
Rafi S.
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That makes sense, thanks.