Workbook crash issue needing urgent assistance to restore access

Cristian B. · 2026-02-03T20:09:32.557Z

Hi @Clay S. this is the 3rd time this workbook crashed https://app.clay.com/workspaces/852561/workbooks/wb_0t8xig8xdV4JokyEanC I need your help to put it back up

Workbook crash issue needing urgent assistance to restore access | Clay

Clay Support
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I understand how frustrating it must be to have your workbook crash three times. For recurring crashes like this, you'll want to try our built-in AI tool called Sculptor first - it's in the top-right corner of your screen and can help troubleshoot and rebuild workflows.
If Sculptor doesn't resolve the issue, you can provide these details to help diagnose the problem:
Summary of what's happening when it crashes
Any specific error messages you're seeing
Screenshots if they help show the issue
Since this is a recurring technical issue that may need deeper investigation, if Sculptor doesn't help, just ask to speak to a human and they can look into the specific workbook link you provided. [1]
Clay Support
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Did that answer your question?
Cristian B.
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No 😞
Cristian B.
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Clay Support
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I see the issue is still unresolved, and I understand this is frustrating. Would you like me to connect you with a human agent? Or if you provide more details about the error, we can continue troubleshooting together.
Cristian B.
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Yes, please connect as soon as possible with an human agent to solve this
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Cristian B.
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How long will it take to assign an human agent?
Ashwin D.
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Hey Christian - thank you for reaching out. I just opened the link you send and there was an error opening up the page. Is this the error you need help with or is there something else going on?
Cristian B.
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Yes, I need to help me with this error. I need to access again the data base
Cristian B.
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It is there but is not working. Can you help me put it back up?
Ashwin D.
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Cristian B.
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Do you have an estimate?
Ashwin D.
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Since this bug was just reported, it will take some time from our engineers to troubleshoot and diagnose the issue. Someone from our team will reach out to you as soon as there's an update.

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