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Request to Reverse Rocket Reach Credits for Accidental Enrichment Run | Clay

Request to Reverse Rocket Reach Credits for Accidental Enrichment Run

Ericson Dalusong

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Hi Team, one of my team members accidentally ran the rocket reach enrichment for about 3k leads in this workspace/workbook: https://app.clay.com/workspaces/328553/workbooks/wb_DjQVuwsF32eH/tables/t_f8XdkXJDoe2z/views/gv_g3NrHRdZVVJG Please reverse the credits as one time courtesy and we'll make sure this will never happen again. Thank you for your consideration.

6 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
owen (Clay)
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Hey Ericson! No worries! Just refunded you 2.3k credits that were spent on Rocket reach within that table on October 3rd!
Ericson Dalusong
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Hi Owen, not sure if it reflected on our account since we lost a lot of credits for some reason. How can I check the usage history?
Daniel Kupka (Clay)
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Hi Ericson! Happy to look at the specific table! To check your credit usage history, you can view the credit spend for individual enrichment columns by selecting 'run info' in the column you're interested in. This will show you how many credits were spent on runs in that column. Additionally, you can click on 'view table history' to see the credit spend across all enrichment columns in one place. It's important to note that a more user-friendly credit consumption usage tool is currently in development, which should make this process easier in the future. Hope this helps!
Ericson Dalusong
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thanks, Daniel!
Channeled
APP
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Hi Ericson Dalusong! This thread was recently closed by our Support team. If you have a moment, please share your feedback: