Inquiry About Missing Clay Credits in Workspace

Hi Team, we got around 4k credits last night but this workspace has now 0 credits: https://app.clay.com/workspaces/328553 Could you please let me know where did the Clay credits go to?

11 comments

Bo (.
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Hi Ericson, Here’s the CSV of the credits recently used. To access the table, you can replace the TABLEID in the URL with the ID found in the CSV under “Credits Spent by Day and Table”: https://app.clay.com/workspaces/WORKSPACEID/tables/TABLEID Let me know if you need help with anything else! 😊
Channeled
APP
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Ericson D.
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May I know what is this redemption?
Bo (.
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You can use the ID t_TqzPzJYZYBzB and add it to the end of this URL: https://app.clay.com/workspaces/328553/tables/t_TqzPzJYZYBzB This will lead you to: https://app.clay.com/workspaces/328553/workbooks/wb_CeCafZ4mTdXE/tables/t_TqzPzJYZYBzB/views/gv_hhKS2ZmqjmVw Let me know if you need more help! 😊
Ericson D.
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oops. we've accidentally run this column and forgot to delete:(
Ericson D.
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can you reverse the credits for this column? We'll make sure this won't happen again to this workspace
Ericson D.
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appreciare your help in advacne!
Daniel K.
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Hey Ericson! 😊 I've processed a refund of 1.2k credits back to your account. I've noticed there have been quite a few refunds in the past month. To prevent any unnecessary credit spending, I would recommend disabling auto-updates on your tables. If you need any further assistance or have any other questions, feel free to reach out! 🚀 Have a fantastic day! Daniel
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Ericson D.
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Thanks, Daniel. Will be more careful next time
Channeled
APP
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