Clay Icon
Join the Community
02 Support

Struggling to Find Solutions: Support Response Not Working

Avatar of J D.J D.
·
·

I am pretty sure I am making mistake but cannot find a place to get a solutions. Support finally responded now but what they are showing I can do is not working for me

5 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey, thanks for reaching out. I've already replied via your message opened through the chat. I will be closing this one up. Here's the reply: This issue is happening because the run condition wasn't met. You can click on the row to see the specific reason. I also noticed some typos, like "/Las Vegas". When I tried it again, we're getting an "API inaccessible" error, which is likely due to how Apollo was set up. Follow Step 6 from this Apollo article, ensuring you give access to everything and remove any extra API information in Clay, then try again. Remember, give permission to ALL, not only one or two. As you can see in the error, it's due to the way you set up the permissions. Here's a video explaining what went wrong: Video. Let me know if you need more help! 😊

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi J D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.