Issue with Credit Usage Notification After Plan Upgrade

Hi! I upgraded my plan to the $349 to add 10k credits, which I plan to use throughout May. However, the notification shows I need to use 8k+ credits by May 5. Could someone please look into this?

2 comments

Channeled
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When you upgraded your plan, your billing cycle reset immediately. The new credit allotment (10k credits) was added to your existing balance. This means you now have a new month to use these credits, starting from the upgrade date. The notification you're seeing likely reflects this reset billing cycle, with May 5th being your new renewal date. To manage your credits effectively, you can: 1. Use the credits as needed throughout your billing cycle. 2. If you need more credits, you can purchase credit top-ups without changing your plan. If you need further clarification or assistance, please request to talk to a person in this chat.
Sources: How can I change my plan? - FAQ | Clay.com FAQ | Clay.com Credit Rollover After Upgrading Plan
Stefano
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Hi Joanna, whilst I cannot extend the period in which your credits will be renewed, feel free to reach out when they expire and I will be happy to give you back the credits you have left. Let me know if this helps!