Urgent: Account Locked on Clay – Need Immediate Assistance | Clay

Urgent: Account Locked on Clay – Need Immediate Assistance

Clay S. I was looking to create a Clay account on behalf of my client and I was met with the following message: "Oh no! Your account has been temporarily locked for fraud protection. Please reach out to verification@clay.run to unlock your account." I have already sent an email to the specified address but received no reply yet. This is especially time-sensitive since being unable to access the Clay account will jeopardize our agreed-upon outreach schedule. What's the best way to proceed?

3 comments

Channeled
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I understand your concern about the locked account and the time-sensitive nature of your situation. Your account was likely locked due to our security measures to combat spam usage of free trial credits.While you've already contacted verification@clay.run, which is the correct first step, I can provide some additional information: 1. Our team typically responds to verification requests within 1-2 business days. 2. For security reasons, we'll need to verify your identity using the email address associated with your Clay account to help restore access.We apologize for any inconvenience this security measure has caused and appreciate your patience while our team reviews your case.If you need further assistance or haven't received a response within 2 business days, please don't hesitate to ask for human support by clicking on "Talk to a person" in this chat. They may be able to help expedite the process given your time-sensitive situation. Sources: Clay: Terms of Service Guide: Integrate with Catch-all Verifier using HTTP API
Daniel K.
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Hey there, thanks for reaching out! ☺️ Can you share the email that has been blocked? Cheers
Channeled
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Hi Iulian! This thread was recently closed by our Support team. If you have a moment, please share your feedback: