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Troubleshooting Apollo Runtime Error in Clay for Company Enrichment

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Hey team, I am trying to enrich the company using apollo within clay but getting a runtime error. Can you please check why this might may be.

  • Avatar of Channeled
    Channeled
    APP
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    Based on common issues with Apollo.io integration, your runtime error might be related to API key permissions. Here are the potential causes and solutions: 1. Your API key may be invalid or unauthorized for the enrich endpoint 2. The API key might lack necessary permissions 3. There could be endpoint restrictions on your API keyTo resolve this: ** Verify that your API key has proper access to the enrich endpoint ** Double-check that your API key is active and correctly entered * If the permissions appear correct but you're still having issues, you may need to contact Apollo.io's support team to verify your endpoint accessFor detailed guidance on configuring your API key with the correct permissions, you can check Apollo.io's documentation on API key creation and management. Source: Apollo.io integration overview | Documentation | Clay University

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Bruno R.
    Bruno R.
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    Hi Uzair, thanks for reaching out. Taking a look at this now!

  • Avatar of Bruno R.
    Bruno R.
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    It looks like the API key you're using for your apollo integration is invalid, I suggest following this guide from apollo to create a new api key, which you can then try to re-link in Clay: https://knowledge.apollo.io/hc/en-us/articles/4415734629773-Create-API-Keys

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Alexandre B.
    Alexandre B.
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    same issue here

  • Avatar of Leonid
    Leonid
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    Yep, the same issue for me as well, new master api key doesn't solve the problem

  • Avatar of Christy C.
    Christy C.
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    Same issue here

  • Avatar of Rina A.
    Rina A.
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    same issue as well!

  • Avatar of Rina A.
    Rina A.
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    I just checked and a cell that worked with Apollo two days ago now has runtime error

  • Avatar of Claudia B.
    Claudia B.
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    Same issue here!

  • Avatar of Caleb L.
    Caleb L.
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    Same here! Apollo must have updated something that broke the integration