Issues with Finding People: Waiting Over 30 Minutes for Results

Juan P.

Hi is anyone having problems finding people? Tried two times and still nothing waiting over 30 mins

8 comments

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I'm sorry you're having trouble finding people on Clay. There could be a few reasons for this: 1. Your search parameters might be too narrow. Try broadening your criteria in the Find People Search tool. 2. You may need to adjust your filters or increase the record limit to see more results. 3. There might be a temporary issue with your browser cache. Try clearing your browser cache and refreshing the page. If you're still experiencing problems after trying these steps, please ask for human support to investigate further.
Source: Find People overview | Documentation | Clay University
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Was that helpful?
Patrick F.
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I’m seeing lots of slowdowns on my requests right now
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We're sorry you're experiencing slowdowns and issues finding people. There could be a few reasons for this: 1. Processing delays: Our system might be experiencing high demand, causing slower task processing. 2. Search query issues: Your search parameters might be too broad or not specific enough, leading to longer processing times. 3. Browser cache: There might be a temporary issue with your browser cache affecting the app's performance. To address these issues, try: 1. Making your search queries more specific and well-defined. 2. Breaking large data requests into smaller batches. 3. Clearing your browser cache and refreshing the page. If the problem persists after trying these steps, please ask for human support to investigate further.
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Is that what you were looking for?
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Juan P.
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https://app.clay.com/workspaces/486314/workbooks/wb_AVWK2gY7jPoM/tables/t_eDmc2nKciTwV/views/gv_i7GBmtth8AQB
Daniel K.
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Hey there, thanks for reaching out! ☺️ Can you do a hard reset for me? A hard refresh will clear the cache for the page that you're on and load the most recent version of the page. This can often resolve issues with outdated content or errors that have been fixed on the server side but are still being displayed due to cached data. Here are the steps you can follow depending on your operating system and browser: For Mac: ** Chrome/Firefox: Press Cmd + Shift + R ** Safari: Press Cmd + Option + R
For PC: * Chrome/Firefox/Microsoft Edge: Press Ctrl + F5