Troubleshooting CSV Import Issues in Clay Table: Connection Error

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I cannot import the csv file into the clay table. It says ‘check your internet connection,’ but my internet connection is working fine. I have been trying to import the file since yesterday

4 comments

Channeled
APP
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Since your internet connection is working, let's first check the CSV file itself for potential issues. Here's what you can do: 1. Open your CSV file in a plain text editor (like Notepad for Windows or TextEdit for Mac) to check for any formatting issues. 2. Try importing the file again following these steps: • Go to the Source panel • Click "Browse Files" or drag and drop your CSV file into the upload area • Select your desired destination (Add to current table, Create new table, or Replace current table) • Map your CSV columns to the Clay table fieldsIf you're still experiencing issues, you can try these alternatives: ** Use the "Browse files" option instead of drag-and-drop ** Try importing to a new table instead of an existing one * Make sure your CSV file isn't corrupted by creating a fresh export from your original data sourceIf the problem persists after trying these steps, please ask for a human agent to assist you further. Sources: How to import your CSV into Clay | Documentation | Clay University Import CSV [Clay 101] - Clay University
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Stefano
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Hi Rahul, thank you for reaching out. Can you send us the csv file so we can upload it for you?
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Hi Rahul! This thread was recently closed by our Support team. If you have a moment, please share your feedback: