Hey Theo! Thanks for reaching out. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
For context, a few things that impact the count of results imported from the source include:
1. Duplicate records: If duplicate records are found in the search, those get auto-deduped before being imported and may reduce the final count of results in the table. In this instance the profile count was at 2k+ but duplicate records were reduced the final import to 1500+ records.
2. Private profiles: Our data providers use a multitude of ways to access people and company data. For the most part though, we don't use your cookie/login data.
This means that if there are privacy restrictions in place for certain profiles, they may not be included in the final import. This would mean that your logged in profile has access to it, but our data providers may not. We're continuously working on these tools to improve coverage though!
Let me know if this helps.
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