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Issue Accessing Newly Created Contact List in Clay App

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I’ve created this list 30 minutes ago and still can’t see the contacts.

  • Avatar of Channeled
    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Theo K.
    Theo K.
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    Also the list was supposed to have 2,500 people but now has only 733

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Theo thanks for reaching out, took a look at the table since this feature is intended to be an updated version of our Sales Nav feature, it works just as Sales Nav did and can take up to 90 minutes to fully generate the list of leads. AS of 11:50 PST there are 1522 leads with a few hundred removed due to being duplicates of other profiles.

  • Avatar of Theo K.
    Theo K.
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    Ok thanks, I did a payment for $2k today could you please refund and then once I’ve confirmed the actual number of prospects I can buy again?

  • Avatar of Theo K.
    Theo K.
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    Because I was expecting 3k and now only have 1.5k. And this is for more lists

  • Avatar of Daniela D.
    Daniela D.
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    Hey Theo! Thanks for reaching out. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. For context, a few things that impact the count of results imported from the source include: 1. Duplicate records: If duplicate records are found in the search, those get auto-deduped before being imported and may reduce the final count of results in the table. In this instance the profile count was at 2k+ but duplicate records were reduced the final import to 1500+ records. 2. Private profiles: Our data providers use a multitude of ways to access people and company data. For the most part though, we don't use your cookie/login data. This means that if there are privacy restrictions in place for certain profiles, they may not be included in the final import. This would mean that your logged in profile has access to it, but our data providers may not. We're continuously working on these tools to improve coverage though! Let me know if this helps.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Theo K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Theo K.
    Theo K.
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    I now have paid for new subscription and I can’t see the credits in my account

  • Avatar of Theo K.
    Theo K.
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    Can this be resolved as it’s urgent?

  • Avatar of Daniela D.
    Daniela D.
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    Hey Theo! Apologies for the delay. I ran a check in your workspace and don't see any subscription renewal in the billing section. Can you confirm if this is the workspace you paid a new subscription for? https://app.clay.com/workspaces/219333/

  • Avatar of Theo K.
    Theo K.
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    228622

  • Avatar of Theo K.
    Theo K.
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    this is the id Daniela D.

  • Avatar of Theo K.
    Theo K.
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    it’s also part of the link above

  • Avatar of Theo K.
    Theo K.
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    can we please get this fixed asap so that I can complete these lists? 🙂

  • Avatar of Theo K.
    Theo K.
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    I upgraded to $1,500 so need to be able to deliver to my client.

  • Avatar of Theo K.
    Theo K.
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  • Avatar of Theo K.
    Theo K.
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  • Avatar of Theo K.
    Theo K.
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    the money were refunded and the next payment isn’t being charged i think. can you please proceed with charging the card and granting me the credits?

  • Avatar of Arturo O.
    Arturo O.
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    Hey Theo, thanks for the follow up! You're correct, because the previous active plan cancels until next due date even though the refund happens sooner, it's programmed to downgrade until then. I've submitted a request to our team to help us downgrading a soon as possible. Will confirm within the next 24hrs it was processed; appreciate your patience!

  • Avatar of Arturo O.
    Arturo O.
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    Cool! Looks like our team was still online and can confirm you now have the credits in the account. Let me know if you have additional questions!

  • Avatar of Theo K.
    Theo K.
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    thanks a lot Arturo O.