Issue with Claude AI Integration: Insufficient Funds Error Explained | Clay

Issue with Claude AI Integration: Insufficient Funds Error Explained

I integrated Claude AI with my clay account through claude API. The objective is to generate a custom field with personalisation (based on the info on companies website) the problem is we keep getting the error message we don't have enough funds. Question: Funds for what?? We check there's $100 and we spent $0. What do we need to be able to use that feature?

7 comments

Channeled
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To resolve the "not enough funds" error when using the Claude API integration with Clay, you have two options: 1. Use the Clay-managed account: This is the default option and doesn't require your own API key. However, it will use Clay credits for each AI operation, ranging from 0.5 to 6 credits depending on the model used. 2. Use your own API key: If you're on a paid plan, you can add your own Claude API key. To do this, go to Model > Account > Add Account in the enrichment panel. If you're already using your own API key, ensure you have sufficient funds in your Anthropic account. If you're using the Clay-managed account, check your Clay credit balance and consider purchasing additional credits if needed. If you continue to experience issues, request human assistance by clicking on "Talk to a person" for further support.
Sources: Use AI integration overview | Documentation | Clay University Use AI integration overview | Documentation | Clay University
Samuel L.
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Im using my own API key through a paid plan
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If you're using your own Claude API key and still getting a "not enough funds" error, it might be due to usage limits rather than actual funds. Here are a few things to check: 1. Verify your API key is correct and properly linked in Clay. 2. Check your Anthropic account's usage limits and tier. 3. Ensure your Anthropic plan supports the required tokens per minute (TPM) for the Clay features you're using. If the issue persists, you may need to upgrade your Anthropic API usage tier. You can check your current usage and limits in your Anthropic account settings. If you continue to experience problems, request human assistance by clicking on "Talk to a person" for more detailed support.
Samuel L.
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But this is a screenshot of the error message, what do I do now
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To resolve the "not enough funds" error with your Claude API key, try these steps: 1. Verify your API key is correct and properly linked in Clay. 2. Check your Anthropic account's usage limits and tier at Anthropic's website. 3. Ensure your Anthropic plan supports the required tokens per minute (TPM) for the Clay features you're using. 4. If needed, upgrade your Anthropic API usage tier or add funds to your account. If the issue persists: 1. Go to Workspace Settings > Plans and Billing > Purchase Credits in Clay to buy additional credits if necessary. 2. Consider upgrading your Clay plan if you consistently need more credits. If you continue to experience problems, request human assistance by clicking on "Talk to a person" for more detailed support.
Source: Running Out of Credits
Samuel L.
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not sure, which paid plan of Claude must I use for this to work??
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To use Claude AI with Clay without encountering the "not enough funds" error, you need an Anthropic API plan that supports sufficient tokens per minute (TPM) for Clay's features. While Clay doesn't specify a particular Claude plan, you should ensure your Anthropic account has adequate usage limits. For Clay's AI features using your own API key, you need to be on a paid Clay plan (Starter or higher). Then, add your Claude API key in Clay by going to Model > Account > Add Account in the enrichment panel. If issues persist, check your Anthropic account's usage limits and consider upgrading your API usage tier if necessary. For further assistance, request human support by clicking on "Talk to a person" in the chat.
Sources: Use AI integration overview | Documentation | Clay University Plans & billing | Documentation | Clay University Use AI integration overview | Documentation | Clay University