Hello Support! Can you please help me to resolve the following issue. We have a push to Smartlead column that stopped working today. The 'running circle' just continually rotates and nothing happens after it.
This issue might be related to your SmartLead integration setup. Let me help you troubleshoot:1. First, check if your SmartLead API key is still valid and properly connected to Clay. You can verify this by going to your SmartLead settings at app.smartlead.ai/app/settings/profile. 2. Ensure you're pushing to an existing campaign in SmartLead. The integration won't work without an active campaign to receive the data. 3. Verify that you've completed all required fields: ā¢ Selected your SmartLead account ā¢ Specified the campaign ā¢ Input the lead email ā¢ Added any necessary custom fields 4. If you're using trigger campaigns, make sure Auto-update is turned on in your run settings.If these steps don't resolve the issue, I can help you further troubleshoot or provide more specific guidance based on your setup. Source: SmartLead - Clay University
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It worked yesterday with many leads, no changes were made today to the setup. I've tested the integration - it works
Since your integration test is successful but the push operation is stuck, let me suggest a troubleshooting approach:1. Try running a small test batch first (about 10 rows) instead of pushing all leads at once. This can help identify if there are any specific issues with certain leads or data formatting. 2. Double-check your campaign in SmartLead to ensure everything is syncing correctly. Sometimes issues can occur on the receiving end even when the integration appears fine.If the test batch also gets stuck with the spinning circle, we should investigate this further. Would you be able to try pushing just a single lead to help us narrow down the issue? Sources: Guide: Ways to Save Clay Credits - Clay University Personalized Direct Email Campaigns Step-By-Step Walkthrough with SmartLead [Automated Outbound] - Clay University
Thank you for providing that screenshot. To help us better understand the issue, could you tell me if you're seeing any error messages or notifications when the spinning circle appears, or is it just continuously spinning without any additional information?
Let's try running a smaller batch to isolate the issue. Here's what you can do:1. Right-click on the SmartLead column 2. Hover over "Run Column" > "Choose Number of rows to run" 3. Start with just 5-10 rows to testIf the smaller batch runs successfully, we can gradually increase the number of rows to identify where the issue might be occurring. If the spinning persists even with a small batch, try these steps:1. Force run the column (Right-click > Run Column > Force Run All Rows) 2. If that doesn't work, try running from a specific starting row to see if certain leads are causing the hang-upWould you be willing to try these steps and let me know the results? This will help us pinpoint whether it's a data-specific issue or a broader connection problem. Source: Run Options
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Looks like you're still looking for help. Someone from our support team will jump in soon!
Strange is that it is not running after I select 'run 8 rows'
I had to run each row separately
Hi Clay S.! Here are the tables that are not working properly (won't add prospects to Smartlead campaigns): https://app.clay.com/workspaces/369302/workbooks/wb_uU59QBmPmdby/tables/t_2AmAv8TJtVdc/views/gv_6jv2sBQdU5nq https://app.clay.com/workspaces/369302/workbooks/wb_uU59QBmPmdby/tables/t_iziTB9NvpgJv/views/gv_AHqw35kFtdP8 https://app.clay.com/workspaces/369302/workbooks/wb_uU59QBmPmdby/tables/t_ktjEj9mFtFGR/views/gv_9tEsNZwcBQhu
UPD: We've figured out what was wrong. One of our columns had staled data in several contact tables.
Hey there Alex thanks for reaching out, jumping in for Tomas here. Great to hear you found the issue! If you have any questions let us know.
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