Need Help with Credit Purchase and Account Upgrade Issues

Zach T. · 2025-03-18T19:58:31.584791+00:00

Hi there, waiting on support to purchase credits or update my account but says its a few hour wait. I would rather purchase credits but not seeing that option. I tried to upgrade instead but its trying to charge me the full amount, not just the difference between my existing and current account. Can somebody help?

We offer two options for getting more credits: 1. Purchase credit top-ups: • Go to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • This adds credits instantly without changing your plan 2. Upgrade your plan: • Go to Workspace Settings > Plans and Billing > Change Plan • Select the next tier and click Upgrade Plan • This resets your billing cycle and adds new credits on top of your current balance Note: Credit top-ups cost 50% more per credit than your existing plan. If you need further assistance, please request to talk to a person in this chat.

Sources: Running Out of Credits FAQ | Clay.com How can I change my plan? - FAQ | Clay.com Credit Rollover After Upgrading Plan

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