Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Need Help with Credit Purchase and Account Upgrade Issues

·

·

Hi there, waiting on support to purchase credits or update my account but says its a few hour wait. I would rather purchase credits but not seeing that option. I tried to upgrade instead but its trying to charge me the full amount, not just the difference between my existing and current account. Can somebody help?

Need Help with Credit Purchase and Account Upgrade Issues | Clay

4 comments

· Sorted by Oldest

Channeled
APP
·
·
We offer two options for getting more credits: 1. Purchase credit top-ups: • Go to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • This adds credits instantly without changing your plan 2. Upgrade your plan: • Go to Workspace Settings > Plans and Billing > Change Plan • Select the next tier and click Upgrade Plan • This resets your billing cycle and adds new credits on top of your current balance Note: Credit top-ups cost 50% more per credit than your existing plan. If you need further assistance, please request to talk to a person in this chat.
Sources: Running Out of Credits FAQ | Clay.com How can I change my plan? - FAQ | Clay.com Credit Rollover After Upgrading Plan
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Zach Thigpen
·
·
Need a human
Summiya
·
·
Zach https://clay.com?via=28becd