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Need Help with Credit Purchase and Account Upgrade Issues

Avatar of Zach T.Zach T.
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Hi there, waiting on support to purchase credits or update my account but says its a few hour wait. I would rather purchase credits but not seeing that option. I tried to upgrade instead but its trying to charge me the full amount, not just the difference between my existing and current account. Can somebody help?

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    We offer two options for getting more credits: 1. Purchase credit top-ups: • Go to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • This adds credits instantly without changing your plan 2. Upgrade your plan: • Go to Workspace Settings > Plans and Billing > Change Plan • Select the next tier and click Upgrade Plan • This resets your billing cycle and adds new credits on top of your current balance Note: Credit top-ups cost 50% more per credit than your existing plan. If you need further assistance, please request to talk to a person in this chat.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Zach T.
    Zach T.
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    Need a human