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Issue with Credit Retention After Trial Period Ending | Clay

Issue with Credit Retention After Trial Period Ending

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I graduated from a Cohort this August and got more than 4k credits. But when my 14-day free trial ran out, I lost all of it. It was mentioned that we get to retain our credits until this month. Kindly assist. Thank you

3 comments

· Sorted by Oldest

Clay
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For free accounts, credits earned during a cohort expire at the end of each month. When you cancel or downgrade to a free plan, your credit balance gets capped at 200 credits (twice the monthly limit for free plans). However, it may be possible to extend the deadline to use your credits as a one-time exception. You can request this by clicking "talk to a person" to reach our support team.
Sources: Cohorts: The fastest way to master Clay | Clay.com Credits | Documentation | Clay University
Stefano
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Hi Nicolas, thank you for reaching out. Just added those credits back to your account!
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.