Issues with Instantly Connection: Errors and New Table Connectivity

Gabe L.

Hey team, is the instantly connection not working right now? Running in to two issues:

Existing tables with an instantly connection are getting errors
I can't connect any new tables to instantly

12 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
LuisArturo
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Hey there Gabe thanks for reaching out, have not seen any notification of issues with our Instantly connection. Can you post a link to the table where you are seeing this so that we can take a look at what is happening.
Gabe L.
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https://app.clay.com/workspaces/13349/tables/t_H4WTy3WGHxB8/views/gv_VPXD9dxoPrTD
Gabe L.
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the bottom ~30 have errors
Gabe L.
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closer to 100 actually
Gabe L.
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Gabe L.
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and when I go to make a new instantly connection no campaigns show up as an option. I've deleted the connection and reconnected, refreshed fields, logged out, etc. but nothing works
LuisArturo
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Hey there Gabe, quick question I see that there are a couple of API keys from Instantly connected to your account, which one where you using here? And for the one that you did use, does it still have credits in the account with Instantly.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Gabe L.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Gabe L.
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I tried using both, the are the same APY key. And yes, we have thousands of Clay credits and instantly credits
Tanvi R.
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Hey Gabe, sorry you're running into these issues with Instantly! From what I can see, there’s no bug on our end—Instantly is working fine in my workspace. The backend shows the error is occurring due to authentication issues with the Instantly API. Since your integration worked for the first 90 rows, it's possible you’ve hit your daily request limit with your Instantly API key. If that's the case, it should reset soon. If you’ve already prepaid for additional requests and this shouldn’t be happening, I recommend reaching out to Instantly support to check your limits. Unfortunately, since this is not an issue with the product but rather with the Instantly API key there's not much we can do here :( Let us know if you need further assistance!