Dynamic Table Update Issue: Errors and Manual Refresh Attempts | Clay

Dynamic Table Update Issue: Errors and Manual Refresh Attempts

Hi guys another issue I encountered here: I’m running a dynamic table. I get their domain and from there, find people in that domain. The first time I did it I gave me results of the people I’m looking for. (Now i’m expecting it to automatically populate since it’s setup as Automatic Update) But it didn’t automatically update, the people table remained the same despite new domains are coming in. Now I tried to do it manually and now I got this error message in the image. Webhook table: https://app.clay.com/workspaces/177872/workbooks/wb_JKVrSt4p49hj/tables/t_6w8ejBnAtEhd/views/gv_QbAq7YtQJWmi People Table: https://app.clay.com/workspaces/177872/workbooks/wb_JKVrSt4p49hj/tables/t_BEamw7bbRjxx/views/gv_PT36SasP5Zzr

22 comments

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The delay in new data could be because the table is set to refresh every 24 hours. You can check when the next update will occur by clicking the column header and selecting sources.To resolve this, you have two options: 1. Wait for the scheduled auto-update (occurs every 24 hours) 2. Manually trigger an update by clicking the column header and selecting sourcesIf you're building or testing your table, consider turning off auto-update temporarily. You can do this by: ** Going to "Run Settings" and toggling off the Auto-Update button ** Or clicking the three dots next to your table name and selecting "Auto-Update Columns" Source: Guide: Ways to Save Clay Credits - Clay University
Jerico d.
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Just to add, I turned off auto update in the people table before trying to manually run the “find people” column header.
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There are several ways to run your 'find people' column manually after turning off auto-update: 1. Right-click the column and click "Play" to run all rows that haven't run or have errors. 2. You can also: • Run the first 10 rows to test • Run starting from a specific row • Force run all rowsBefore running the search, make sure you've properly: ** Defined your search parameters ** Set appropriate record limits * Set per-company limits to manage credit usageIf you continue experiencing issues or need further assistance, please request human assistance by clicking on "Talk to a person". Sources: Run Options Find People Overview - Clay University
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Hi Jerico d.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Jerico d.
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I think my other ticket is the one that needs the closing not this ticket. lol.
Bo (.
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Hey, thanks for reaching out Jercio - I've flagged this to our team, I'll let you know It looks like we've got a bug on our hands. We'll follow up here as soon as we know more!
Jerico d.
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Got it. Looking forward to your update on this.
Jerico d.
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Hi Clay Team, Happy Thanksgiving!
Bo (.
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Hey Jerico - Thanks for the follow up. We'll let you know when we'll have some news, but our engineers aren't working until Monday :)
🫡1
Jerico d.
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Any chance you guys were able to check this ticket?
Bo (.
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Hey Jericho! Just got word from the team - they're seeing your searches working properly in your tables. Are you still running into issues? Let me know and I can help check what's going on!
Jerico d.
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I’m manually doing it and it’s returning these error message. Am I doing something wrong here?
Bo (.
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Can you send us the table? Is this the same one again?
Jerico d.
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Yes it’s the same one.
Jerico d.
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https://app.clay.com/workspaces/177872/workbooks/wb_JKVrSt4p49hj/tables/t_6w8ejBnAtEhd/views/gv_QbAq7YtQJWmi
Jerico d.
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Update on this. I used “find people” and not “find contact” here. I’m not sure if that makes sense. I’m just thinking that maybe if the information is Dynamic the “Find People” will not work.
LuisArturo
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Hey there Jerico thanks for sharing will mention this to the as they look into this.
Jerico d.
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To be specific the “Find more people” from the Actions button. While the other is “Find Contacts at Company” from the enrichment which costs 1 credit per row, while the other is free.
LuisArturo
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Ah I see thanks for clarifying
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Hi Jerico d.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: