Teammate Unable to Login After Invite Link Shared

Himanshi S. · 2025-11-12 04:59:33.490632+00

Hey team , i have shared an invite link to my teammate few days back but he is not able to login now .

Teammate Unable to Login After Invite Link Shared | Clay

11 comments

· Sorted by Oldest

Clay Support
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The connection timeout error suggests a browser or network issue. Try these steps:
1.
Hard refresh the browser: • Mac Chrome/Firefox: Cmd + Shift + R • PC Chrome/Firefox/Edge: Ctrl + F5
2.
Clear browser cache and refresh to resolve connection issues
3.
Try an incognito window if the problem persists
For the workspace invite, your teammate can also create their own trial account or you can re-invite them through Workspace Settings in the top left corner of our app
Clay Support
APP
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Did that answer your question?
Himanshi S.
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no
Himanshi S.
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still same issue
Clay Support
APP
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I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Himanshi S.
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dude i need quick help
Himanshi S.
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can't wait
Himanshi S.
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SSO login
Mayato (.
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Hi Himanshi, thank you for reaching out. The “connection timeout” error can happen for several reasons. Could you please ask him to try the following steps?
1. Check internet connection: Make sure the connection is stable, ideally above 50 Mbps. (You can test it here: https://fast.com/)
2. Try an incognito window: Sometimes, Chrome extensions or cached data can interfere with the login process. Logging in through an incognito window often resolves this.
If the issue continues after these steps, please let us know so we can look into it further.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The connection timeout error suggests a browser or network issue. Try these steps:
1.
Hard refresh the browser: • Mac Chrome/Firefox: Cmd + Shift + R • PC Chrome/Firefox/Edge: Ctrl + F5
2.
Clear browser cache and refresh to resolve connection issues
3.
Try an incognito window if the problem persists
For the workspace invite, your teammate can also create their own trial account or you can re-invite them through Workspace Settings in the top left corner of our app
Clay Support
APP
·
·
Did that answer your question?
Himanshi S.
·
·
no
Himanshi S.
·
·
still same issue
Clay Support
APP
·
·
I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Himanshi S.
·
·
dude i need quick help
Himanshi S.
·
·
can't wait
Himanshi S.
·
·
SSO login
Mayato (.
·
·
Hi Himanshi, thank you for reaching out. The “connection timeout” error can happen for several reasons. Could you please ask him to try the following steps?
1. Check internet connection: Make sure the connection is stable, ideally above 50 Mbps. (You can test it here: https://fast.com/)
2. Try an incognito window: Sometimes, Chrome extensions or cached data can interfere with the login process. Logging in through an incognito window often resolves this.
If the issue continues after these steps, please let us know so we can look into it further.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!