The connection timeout error suggests a browser or network issue. Try these steps:
1.
Hard refresh the browser:• Mac Chrome/Firefox: Cmd + Shift + R• PC Chrome/Firefox/Edge: Ctrl + F5
2.
Clear browser cache and refresh to resolve connection issues
3.
Try an incognito window if the problem persists
For the workspace invite, your teammate can also create their own trial account or you can re-invite them through Workspace Settings in the top left corner of our app
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Hi Himanshi, thank you for reaching out. The “connection timeout” error can happen for several reasons. Could you please ask him to try the following steps?
1. Check internet connection: Make sure the connection is stable, ideally above 50 Mbps. (You can test it here: https://fast.com/)
2. Try an incognito window: Sometimes, Chrome extensions or cached data can interfere with the login process. Logging in through an incognito window often resolves this.
If the issue continues after these steps, please let us know so we can look into it further.