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02 Support

Issue with Credit Renewal Not Updating Today

Avatar of Bruna B.Bruna B.
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Hi team, my credits should be renewed today. I waited until exactly the hour of the renewal, but now it is showing that the next payment will be on December 14th, and I still don't have the credits.

4 comments

  • Avatar of Tanvi R.
    Tanvi R.
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    Hi Bruna, thanks for reaching out! We were experiencing a performance bug in Clay this morning that was delaying your credits from being added into your workspace. I just checked your account and see all 50K credits were added successfully! Thank you for bringing this to our attention, our team is monitoring this situation closely. Please let me know if you experience any other issues in your workspace!

    :thumbsup_all:1
  • Avatar of Channeled
    Channeled
    APP
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    Hi Bruna B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Bruna B.!

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Bruna B.!