Assistance Needed: Issue with Creating Lists in DMs

Hey Robert, thanks for reaching out! Is this issue related to Cohorts? Regardless, I'd be happy to help answer this question for you :)

Hey Owen! This is about not getting enough rows for my searches for example I will be getting 50 rows for searching gothic apparel in Uk Us Ca and Aus industrie is fashion and apparel

Ah got it, would love to help out here - Do you mind sending over the URL to the table you are referring to here?

Yds

https://app.clay.com/workspaces/358484/tables/t_mojzHmTBSX2y/views/gv_JsmnZ8Cr5cUz

yes

hey any update

Hey Robert, so the way to yield more results here will be to adjust filters and widen the net of this search. What I would recommend doing is trying our Store Leads search inputting similar filters to compare results, this should yield more than 15 companies that are currently appearing from this search. https://downloads.intercomcdn.com/i/o/w28k1kwz/1245228459/992ba904e08db1897bbbbf33067d/CleanShot+2024-11-08+at+17_24_51%402x.png?expires=1731106800&signature=f363bf2cb61fe25d522605c4ae5fe9b526959eb86dfe70af0d68ade7d9c4cebf&req=dSIjE8t8lYVaUPMW1HO4zdaKm%2F4uEbMfKnb717iAA4JMqVbpJpElx8ej0Sel%0A19wN%0A

is it 1 credit per lead?

or 1 credit per search

It is one credit per company (or lead) found

Let me know how this goes and if you have any other questions. :)

Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

Okay this isnt going to work because I only have 10,000 credits and if im going to gen 10,000 leads that doesnt make sense to use that many credits

that doesnt make sense

Owen C. Also I was charged twice for subscription plan, -- Request for Refund Due to Double Billing on Clay Subscription Plan

Hey Robert! Totally hear you. It looks like you were charged for the Starter plan and subsequently upgraded to the Explorer plan. For context, we don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. Since you’ve upgraded, we can refund the lower plan. Let us know if you'd like to proceed! Storeleads: One way to manage credit cost here would be to limit the results to a lower number. You can set the limit to 5000 instead to reduce the credit cost. For context, based on the filters applied, Storeleads only charges you for any company/business imported. You can split up the search to smaller batches organized by location. Let me know if you have any questions. https://downloads.intercomcdn.com/i/o/w28k1kwz/1247566965/a92f4fb49e0955c384fb6c13ca90/CleanShot+2024-11-11+at+16_35_03%402x.png?expires=1731341700&signature=53397cfe512cf9e4f29bf1bee9491aaac0760d19672f79906acbd1900fd4eb92&req=dSIjEcx4m4hZXPMW1HO4zRBXMc0u%2FWiLUQ2NRQB9ThsIJ%2B0CiSWaRoo778eR%0AnO0i%0A

We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!