I'm the admin for this account. Why can't I connect Gong?

I'm sorry you're having trouble connecting Gong. Let's walk through the process: 1. Go to your Clay table and click "Add enrichment". 2. Search for "Gong" and select one of the Gong actions. 3. In the settings panel, click "Add account" to connect Gong. 4. You'll need to authenticate your Gong account. If you're still having issues, try these steps: 1. Go to Settings > Connections. 2. Click "Add Connection" and select Gong. 3. Sign in to your Gong account. 4. Set it as the default account if desired. If you continue to experience problems, please request human assistance by clicking "Talk to a person" for more personalized support.

Sources: Gong integration overview | Documentation | Clay University Connect an Account Managing integration accounts | Documentation | Clay University

Henry - Do you mind sending the link (url) to the table so we can take a look?

Hi Henry - it looks like you're linking a company name where a gong call id would be needed as an input to retrieve the transcript

Are you currently storing gong call IDs in your SF instance and associating them to your account/contacts?