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Error Using Sales Navigator URL for Finding People in Clay

Avatar of Mohbeen Q.Mohbeen Q.
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Hi, Im usuing sales nav as my external URL to 'find people', it now seems to be throwing up the following error. It was working last week perfectly fine, I have always used the same method since using clay, where i add my filters on to sales nav, copy and paste the salesnav url.

6 comments

  • Avatar of Channeled
    Channeled
    APP
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    There could be a few reasons why your Sales Navigator URL is throwing an error: 1. The URL might not be from a Sales Navigator People Search. Make sure you're using a URL from a people search, not a company search. 2. The search filters may have changed. Ensure you're not using a saved Lead List, as these aren't supported. 3. There might be a temporary issue with the integration. To troubleshoot: 1. Double-check your Sales Navigator search. Set your filters and perform a new search without saving it. 2. Copy the new URL and paste it into the "Find People" table in Clay, under the "External List" method. 3. Try importing again. If the issue persists, you may need to request human assistance for further investigation.

  • Avatar of Mohbeen Q.
    Mohbeen Q.
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    iv tried all the mehtods, created enw searches as well - nothing seems to be working

  • Avatar of Mohbeen Q.
    Mohbeen Q.
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    also tested with my personal clay account and have no luck. its either a bug or something has changed over the last few days

  • Avatar of Mark L.
    Mark L.
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    Hey Mobheen! Thanks for getting in touch. We've just made an update for this, so you should be able to search as before. Could you let me know if it doesn't work out for you? Please let me know if you still have consistent trouble here!

    :thumbsup_all:1
    :arc:1
    :sparkles-clay:1
  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.