My smartlead "Add lead to campaign" fails on ~50% of the API calls for seemingly no reason. Smartlead says it's not on their end and that I need to check with the Clay team. If I could get a log on why this is happening, that'd be appreciated.
π Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Hi Jeff, thanks for reaching out, sorry you're experiencing an issue with this. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1729273500&signature=a024f6560791150ecfd7441f938251537070e2b25e5be4e880fa887d0d2685aa&req=dSEgF85%2FmohWX%2FMW1HO4zYTywCL%2BAZQT2BKsam%2FhVPuulA%3D%3D%0A
Hi Jeff, the issue you're experiencing with adding leads to your Smartlead campaign is because the lead was already sequenced in another campaign. I enabled the "Allow duplicate leads across campaigns" option in the duplicate column, and the leads were successfully added. This should resolve the issue you're encountering. https://downloads.intercomcdn.com/i/o/w28k1kwz/1220994816/a60f01248243ab12ff1173caeab5/CleanShot+2024-10-18+at+13_24_45.png?expires=1729274400&signature=bdfb18f79d83645eee598600a371a1dd47fd9052edb633602f9cce812fff15e0&req=dSIlFsB3mYleX%2FMW1HO4zaI6KEYXu3fPZnDi6KYRBKYxmsXFhFWqCqrRP7Jg%0Acnhr%0A Hereβs the run of the duplicate column with the "Allow duplicate leads" option enabled, showing that the column executed successfully. I hope this was helpful. If there's anything else I can assist you with, please let me know!
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!