How do I get to know why a lead couldnt be added to a Smartlead campai...

Deep S.

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How do I get to know why a lead couldnt be added to a Smartlead campaign? Table Link

12 comments

· Sorted by Oldest

Clay Team
APP
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Matthew Q.
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Can you send the table link? Need to update error messaging here
Deep S.
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Its included in the mssg above :)
Matthew Q.
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Oops, totally missed it. Will send to our dev team and let you know!
Deep S.
·
ty
Arturo O.
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Hey Deep, did some digging about this not long ago and another user with Smartlead said that when it says: "Upload Count" = 1 "Lead Actually Added" = False -> that means that your Smartlead account ran out of email or lead credits (not sure exactly which one of the two)
Deep S.
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None of those seem to be true in my case Arturo O.
Deep S.
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I am running this for hundreds of leads. Would it be possible to pls confirm what exactly the issue is?
Deep S.
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Matthew Q. Did you hear back from the Dev team on what could be off here?
Clay Team
APP
·
Hmmm, we'll probably have to check with Smartlead too, so we can get some clarification on what they mean by Lead Actually Added = "false"... Sorry for the delay on this one too
Matthew Q.
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Haven’t heard back from eng yet unfortunatley
Keethu R.
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Hey Deep S., apologies for the delay here - took a look and the issue was that row 24 (among others) was already added to another campaign, but the already added to campaign field that you see is for your current campaign. To add leads that have already been added to other campaigns to your current one, you just need to turn on the allow duplicates toggle. We'll work on surfacing this better!

Clay Team
APP
·
Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Matthew Q.
·
Can you send the table link? Need to update error messaging here
Deep S.
·
Its included in the mssg above :)
Matthew Q.
·
Oops, totally missed it. Will send to our dev team and let you know!
Deep S.
·
ty
Arturo O.
·
Hey Deep, did some digging about this not long ago and another user with Smartlead said that when it says: "Upload Count" = 1 "Lead Actually Added" = False -> that means that your Smartlead account ran out of email or lead credits (not sure exactly which one of the two)
Deep S.
·
None of those seem to be true in my case Arturo O.
Deep S.
·
I am running this for hundreds of leads. Would it be possible to pls confirm what exactly the issue is?
Deep S.
·
Matthew Q. Did you hear back from the Dev team on what could be off here?
Clay Team
APP
·
Hmmm, we'll probably have to check with Smartlead too, so we can get some clarification on what they mean by Lead Actually Added = "false"... Sorry for the delay on this one too
Matthew Q.
·
Haven’t heard back from eng yet unfortunatley
Keethu R.
·
Hey Deep S., apologies for the delay here - took a look and the issue was that row 24 (among others) was already added to another campaign, but the already added to campaign field that you see is for your current campaign. To add leads that have already been added to other campaigns to your current one, you just need to turn on the allow duplicates toggle. We'll work on surfacing this better!