I logged into clay to create a new flow today after seeing some of the new features, and I noticed my credits were at like 8k even though they were at 80k at the end of the year, and I haven't really run any big queries since then, so would have only used about 1000 credits but somehow I'm down to just a few thousand left. I looked at the queries too, and no tables used all of those credits
This drop in credits is likely due to our credit rollover policy. Unused credits can roll over and accumulate in your account, but they are capped at 2x your monthly credit limit based on your current plan.For example, if you're on a plan that provides 50,000 credits per month, your maximum credit accumulation would be capped at 100,000 credits. When the billing cycle refreshes, any credits above this cap would be removed.To check your current plan's credit limit and manage your credits, you can: 1. Go to Workspace Settings 2. Navigate to Plans and Billing Sources: Clay credits overview | Documentation | Clay University FAQ | Clay.com
talk to a human
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey there Bruce thanks for reaching out, do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1738027800&signature=00aca1b18019192cbff52ebc2a1bb73ad4279fd35878db85504658d6cef114ba&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pk3D1OggvYjA82bedAW4g%3D%3D%0A
Hey Bruce, let me help clear this up. I'm checking your account history and see a discrepancy with the credit numbers you mentioned. The system allows for a max rollover of 28k credits, not 80k. Even with this, we can see the usages for most of the months here. Let me know if you're seeing different data - I can dig deeper into specific usage patterns or credit calculations. Let me know! https://downloads.intercomcdn.com/i/o/w28k1kwz/1355340141/ff1edcd8169fc699bb894429e8d7/CleanShot+2025-01-28+at+_37MaoaQ1Yn%402x.png?expires=1738095300&signature=9cf843c65022be5b66b83968eaae8498da12b7089db90d6e7321b513265fe58b&req=dSMiE8p6nYBbWPMW1HO4zQOI0B5E7A6CYlT8v%2B3EQ37cD%2BV7htDsFeNvBEJM%0AZd9S%0A
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!