Clarifying Billing and Credits System: How Does It Work?

Charles M. · 2023-12-18T03:47:25.356272+00:00

Just wanting to confirm the billing / credits system. If nothing is found from a search we are charged one credit? Like it shows in the below screenshot. AKA I can not have my 10,000 prospects sitting in a table and run it daily to see who has been mentioned in the media in relation to acquisitions for example.

Clay Team

APP

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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉

Charles M.

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https://app.clay.com/workspaces/162037/tables/t_pa3B9YhIZvSF/views/gv_yWLk1MHmAXDS

Clay Team

APP

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Hey Charles, thanks for reaching out! That's true for some providers since they consider running a search still a cost for them and so they charge Clay even when no data is found. In this case, each re-run would charge another credit. Other data providers may refund/not charge if nothing is found, a great example of those are Email or Mobile number finders. Hope this helps optimize your approach!

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