Clay Icon
Join the Community
02 Support

Issue with Google Sheets and Clay Integration: Line Items Overwriting

Avatar of Akil M.Akil M.
·
·

so we're facing an issue with Google sheets <> Clay integration. The line items are getting overwritten on the same row. I have attached a recording showcasing the issue, pls help on this So I created another sheet in the same workbook and tried to push from clay, but the issue persists.

14 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Bruno R.
    Bruno R.
    ·
    ·

    Hi Akil, thanks for reaching out. I tested the enrichment on my end and was able to run it correctly. The issue here seems to be related to the format of the google sheets you're pushing your data to. Can you give all clay.com email addresses access to your sheet and send me the link to your table so we can take a closer look?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi Akil M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Akil M.
    Akil M.
    ·
    ·

    Hey team, kindly share the email IDs here or in DMs so that I can give access to the sheet. We've not changed the format of the sheets. Its the same for all other sheets and those are working fine. Could you pls help us on this. Thanks! 🙂

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi Akil M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Akil M.
    Akil M.
    ·
    ·

    I've DM'ed you the link of the sheet. Pls let me know if its opening

  • Avatar of Akil M.
    Akil M.
    ·
    ·
  • Avatar of LuisArturo
    LuisArturo
    ·
    ·

    Hey there Akil jumping in for Bruno, he did receive the document but is receiving a message telling him to request access to it.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.